Got questions? We’ve got answers. 💡
Here’s everything you need to know about shopping with Brightytoys.
🛍️ Orders & Payments
Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Amex), Apple Pay, Google Pay, and other secure payment methods listed at checkout.
Q: Can I modify or cancel my order after placing it?
Yes—if your order hasn’t been processed yet, you can cancel or modify it. Please contact us at support@brightytoys.com as soon as possible.
Q: Do you offer gift cards?
Yes! You can purchase Brightytoys digital gift cards to let someone special choose what they love. Perfect for birthdays or baby showers.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
Absolutely! We offer free shipping on all orders, no minimum required.
Q: How long does shipping take?
We process orders within 1–2 business days. Delivery times vary by location, but most orders arrive in 7 business days or less.
Q: Do you ship internationally?
Yes, we deliver worldwide! Your order will arrive in the shortest time possible, no matter where you are.
Q: How can I track my order?
Once your order ships, you’ll receive a tracking link via email. Or you can use our Order Tracking Page at any time.
🔁 Returns & Refunds
Q: What is your return policy?
We want you to love every Brightytoys purchase. If something’s not right, we offer hassle-free returns. Check out our Shipping & Returns page for details.
Q: What if my item arrives damaged or incorrect?
No worries—we’ll fix it. Email us at support@brightytoys.com with your order number and a photo or video of the issue.
Q: My order hasn’t arrived. What should I do?
If your tracking shows no movement or your delivery is overdue, contact us. We’ll investigate and offer a refund or resend if eligible.
📦 Product Information
Q: Are your toys safe for young children?
Yes! All our toys are rigorously tested to meet international safety standards. No toxins, no gimmicks—just safe, smart play.
Q: Do your products support child development?
That’s our mission! Every Brightytoys product is designed to support cognitive, sensory, and motor skill development while keeping things fun and joyful.
Q: What age group are your toys for?
We have toys for a range of ages—from 0–18 months to 8+ years. Each product page includes age tags and developmental benefits.
💬 Customer Support
Q: How can I contact you?
Email us anytime at support@brightytoys.com or fill out the contact form on our Contact Page. We respond within 24 hours on business days.
Q: Do you have a physical store?
Not yet—we’re currently an online-only store based in Miami, FL, serving families around the world.
🛡️ Privacy & Security
Q: Is my personal information safe with you?
Yes. We use advanced encryption and strict privacy controls to protect your data. You can review our Privacy Policyand Confidentiality Policy for more info.
Need something else?
Feel free to reach out—we’re always happy to help! 💛