At Brightytoys, we know that shopping for your child is more than a transaction—it’s a promise of comfort, care, and growth. That’s why we’re committed to making your experience smooth and stress-free, from checkout to delivery. If anything goes wrong, we’ll make it right.
🚚 Fast & Reliable Shipping – Because Every Day Counts
- Quick Processing: Orders are packed with care and shipped within 1–2 business days.
- Global Delivery: We deliver worldwide in 7 business days or less.
- FREE Shipping: We offer free shipping on all orders—no minimum required.
- Real-Time Tracking: You’ll receive a tracking number as soon as your order ships.
👉 Track My Order
🔄 Refund & Resend Policy – Hassle-Free, Every Time
We want you to shop with 100% confidence. If something’s not right, we’re here to help—fairly and fast.
1. Delayed Orders
We’ve got your back if your order is significantly delayed:
- USA: Eligible for refund/resend after 45 days from dispatch
- Brazil: Eligible after 110 days due to customs delays
- Other countries: Eligible after 60 days
Note: If the package is held by your local post office due to an incorrect address or failed delivery, please contact them directly.
2. Damaged Items
We believe kids deserve the best. If your item arrives damaged:
- Fully damaged: Full refund or replacement
- Partially damaged: Partial refund or replacement (minor cosmetic flaws not included)
📸 Please send a clear photo or video of the damage—we’ll handle the rest.
3. Incorrect or Missing Products
- Received the wrong item? We’ll send the right one or refund you.
- Wrong color/size but still usable? Replacement or refund available with proof.
- Missing parts? We’ll resend the missing piece or issue a partial refund.
📏 For size issues, please include a photo of measurements.
4. Orders Not Received
If your tracking shows “delivered” but you haven’t received your package:
While we can’t offer refunds or resends in this case, we’ll help you investigate. Please provide:
- A non-delivery certificate from your local post office
- Proof of an incorrect or incomplete address
5. Order Cancellations
Changed your mind? No problem.
You can cancel your order for a full refund if it hasn’t been processed yet.
📩 How to Request a Refund or Resend
Email us with:
- Your Order Number and Name
- Photos/videos showing damage or error (if applicable)
- Proof of non-delivery, if needed
📧 [email protected]
We’ll respond as quickly as possible—your time matters.
⚠️ Important Info
Deadline for Disputes
Once an order is marked “closed,” we can no longer open a dispute. Also, if tracking from a third party cannot be verified, we may be unable to process your request.
Force Majeure
Brightytoys cannot be held responsible for delays or damage caused by external events such as pandemics, wars, strikes, natural disasters, or customs delays. That said, we promise to always keep you informed via email.
💛 Our Commitment to You
We’re more than a store—we’re part of your parenting journey. Your peace of mind is our priority, and we promise to put your child’s happiness first, every time.
Need help? We’re here:
📧 Email: [email protected]
📞 Phone: +1 727-860-2991
As fellow parents, we understand the importance of receiving exactly what you ordered—on time and in perfect condition. Shop with confidence. We’ve got you.nd how important it is to receive exactly what you ordered, in perfect condition, and on time. Shop with confidence, knowing we’re here for you every step of the way. 💛